Privacy policy

Smart Insiders respects your right to privacy and will therefore apply all current regulations in order to protect the identity of each of its Users. We will then inform you of all the details regarding the registration and processing of your information in accordance with the provisions of current legislation on the protection of personal information.

Information on use of personal data, as provided in General Regulation 2016/679 of April 27, 2016, on Data Protection I (GDPR) of the European Union (EU).

In order to reserve the products and services that Smart Insiders offers through our Website, the User must provide us with the personal data indicated in the Customer Registry. In this way, it will allow us to personalize our services and adjust them to their interests and needs.

The User undertakes to periodically update this information, letting us know any changes that occur in your data and that you have registered on our Website. For the use of our website it is necessary to use cookies. Cookies are used for the purpose of maintaining status information while exploring different pages of our website or returning to the website later. If you wish you can configure your browser to be warned on the screen of receiving cookies and to prevent the installation of cookies on your hard disk. Please refer to your browser instructions and manuals for further information.

In compliance with General Regulation, of May 25, 2018, on Personal Data Protection (LOPD) we inform the User that, after completing the Client Registry, his personal data will be stored in files Machines owned by NEVESTEX SL.

These files are registered in the Spanish Data Protection Agency (AEPD) and the entire process of obtaining, storing and maintaining them are subject to the corresponding security mechanisms as established by law.

These data are obtained in order to provide the User with our services, process them (management and collection of the products and services purchased), travel logistics management, data tracking for accounting, AEAT, hotels, hostels, possible statistics and send information and publicity about the offers, promotions and recommendations of Smart Insiders when we so indicate.

In the event that the User wishes to contract the products and services offered on our Website, Smart Insiders shall communicate to the companies, suppliers or organizers of the same, their personal data: name and surnames and passport number/ ID, absolutely necessary to be able to process the reservation; and those of an optional nature that reflect their preferences for the specific and adequate provision of the contracted service.

Attending the value of all personal data, all the Marks that make up the Group NEVESTEX S.L express their interest and respect to offer an appropriate treatment of the information that is available to the client and watch over their interests before the providers that provide the tourist services.

Likewise, it is understood that the data that the User has registered voluntarily are truthful, and for the purposes of the provisions of article 34.e (GDPR), gives its consent implicitly in the contracting of the service or in claims to the same, so that we may transfer your data to the recipients and in the terms and conditions indicated above, to any country in the world, including those that do not offer a level of protection comparable to that required by the GDPR.

The User may exercise the rights of access, rectification, cancellation or opposition that the GDPR grants him by sending a certified letter to the attention of Coordinator GDPR (Group NEVESTEX SL) C/ Princesa, 2, 28008, Madrid (Spain) in terms which establishes the Data Protection Agency. For more convenience, and if you would like more information on how you can exercise the rights we put the email box at your service: privacy @ smartinsiders.com.

Travel and Publicity Bulletins

The communications and their attachments are addressed to the person whom it is addressed, so if you receive it by mistake you must notify the sender and remove it from your system, not being able to use it, totally or partially, for any purpose. Its contents may have confidential or legally protected information and only express the opinion of the sender. The use of electronic mail via Internet does not allow ensuring neither the confidentiality of the messages nor their correct reception. In the event the recipient does not consent to the use of electronic mail, he/she must immediately notify us. Through the registration and express acceptance by the customer to receive our Travel Bulletin, the User also accepts the possibility of receiving advertising impacts included within those bulletins. We will use the information available to us to send you offers, promotions and recommendations about products and services that we think may be of interest to you. Smart Insiders and the User undertake to operate in full compliance with the Non-Consent Advertising Policy regulated in Law 34/2002, Electronic Commerce Law. In particular, they undertake to:

  • The data of the User will be treated confidentially and hosted on secure servers that meet the requirements established by the Spanish legislation on the protection of personal data.
  • Do not transfer this information to any company outside NEVESTEX S.L.
  • Do not send electronic messages not requested by the User.
  • Include the word “Advertising” in the Travel Bulletin to which the User has subscribed on our Website.
  • To allow the User in such postings to unsubscribe or modify their data.
  • The User allows Smart Insiders to use this data for the provision and administration of services and communications between Smart Insiders and the User through different ways: e-mail, social platforms, telephone or messages to mobile in their different options. Within the Website there are links to other websites that are offered for information purposes only to the user about which Smart Insiders has no control and logically is not responsible. Smart Insiders does not guarantee the information of any of these third parties websites, which have been included by understanding Smart Insiders that may be useful to Users.

The traveler is responsible for complying with government requirements for departure, entry and other documentation. Said information can be found on the website of the Spanish Ministry of Foreign Affairs (www.mae.es). Smart Insiders may incorporate additional specific conditions that will be recorded on the Website.

Data conservation criteria

Data will be kept while there is a mutual interest to maintain the end of the treatment and when it is no longer necessary for that purpose, they are suppressed with adequate security measures to guarantee the sodomization of the data or the total destruction of the same data.

Security

The operations of query of data of user account and of request of services or products through our Website are realized through a safe server. The software on that server encrypts the information you enter before transmitting it to us. (See secure site) Likewise, we have strict security procedures regarding the storage and disclosure of data to prevent unauthorized access to them, in accordance with the provisions of Article 9 of Organic Law 15/1999, of December 13, Protection of Personal Data in force in Spain. Therefore, we will ask you to identify yourself by using your password before providing you with information regarding your personal data.

By sending the data collection form you accept the privacy policy of NEVESTEX SL.

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