Getting Your Public Transport Card

Wondering how to get around the Community of Madrid? Smart Insiders is here to help you secure your personal Monthly Metro Card, which can be used for metro, buses and Cercanías (short-distance trains). Getting your own Abono (30-day Metro Card) is essential to allow you to safely, conveniently, and affordably move around the city. Come to our office or check out the resources below for help with securing your card.

Check out our blog post, Madrid’s Metro Card: How to Navigate the Public Transport Systemto read more about your public transportation options.

Option 1

Many students and language assistants come to Madrid in August/September and January/ February, making it a very busy time at the metro offices. It can be difficult to schedule an in-person appointment, as spots may be limited. Leave the hassles of making an appointment to us. Once we’ve booked it for you, we’ll send you the details (including where, when, and what to bring) to make the process easy and stress-free.

Option 2

We Apply for your card online!

Stressed about navigating those tricky Spanish websites? Don’t worry, we’re happy to apply for your card on your behalf so you don’t have to worry about the paperwork! Once it’s ready, you’ll be able to pick your card up at our office, but keep in mind the process takes about seven to fifteen days. We recommend applying for your card before you travel to Spain so that it will be ready by the time you arrive.

Option 3

  1. Go to this website.
  2. Under “Nueva Tarjeta,” select “Individual”.
  3. Choose the type of identification (select Passport or DNI no español) and fill in the information. Then, add your personal information, including your first and last name and date of birth. Then, click Iniciar solicitud on-line”.
  4. On the next page, fill out the form to include your telephone number, email, and address.
    • If you don’t have a Spanish phone number, you can use the Smart Insiders number: 604 131 677
    • If you don’t have a Spanish address, you can send the card to the Smart Insiders office (Calle de la Princesa, No.: 2, Piso: 7, Puerta: 3, Código postal: 28008 Localidad: Madrid) and we will notify you once it arrives.*
  5. On the next page, you will be asked to upload a passport-sized photo in color with a white background. You will also need to upload a scanned copy of your passport or ID.
  6. After uploading the pictures, accept the Terms & Conditions and click “Siguiente”.
  7. The final step is paying a fee of 4€ to the Consorcio de Transporte for the issuance of your transportation card.

Once your request has been processed by the Consorcio de Transporte, your metro card will be sent to the indicated shipping address within 7-15 days. 

* IMPORTANT: If you use our address in your application, please send a message to our WhatsApp so that we know to expect it.

Want more information about settling into Madrid? Check out our blog posts for more useful information about moving to Spain’s capital city. If you have any questions, feel free to contact us!

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